Set up in five minutes
AskVault - AI customer support agent and Chatbase alternative
AskVault is an AI customer support agent that answers from your own website and documents, shows its sources, asks before it acts, and works on your site, WhatsApp, Telegram and Slack. Free plan with no time limit. Paid plans from $39 a month.
What is AskVault?
AskVault (askvault.co) is an AI customer support platform. Give it your website address and your PDFs, and it builds an agent that answers customer questions from that content and links to the page each answer came from. If your content does not cover a question, the agent says so instead of guessing. It answers on your website and in WhatsApp, Telegram, Slack, Discord, SMS and email, and passes anything it cannot handle to your team in a shared inbox on Growth and up.
It is built for two kinds of teams: online stores on Shopify or WooCommerce, and software companies with a small support team. People usually arrive here comparing it with Chatbase, Intercom Fin or SiteGPT.
Free plan, no time limit, no card: 50 messages a month and 5 MB of content. Paid plans from $39 a month; see the pricing breakdown.
Start here
Compare before you choose
AskVault vs Chatbase, vs Intercom Fin, vs SiteGPT, with sourced and dated figures.
Answer where customers are
Trust and data
Why teams pick AskVault
Seven reasons come up again and again.
- Answers you can check. Sources are shown by default, every answer gets a groundedness score, and weak answers are flagged into a Needs Review queue for your team.
- An agent that does things, with permission. On Growth and up, skills look up Shopify and WooCommerce orders, share demo booking links, apply pre-approved discounts or call your own API. Actions that change data are designed to show the customer a confirmation card first, and server-side enforcement of that approval is rolling out. See skills.
- One agent, every channel. Train once and answer on the website, a hosted chat page, WhatsApp, Telegram, Slack, Discord, SMS and email.
- Several brands without add-ons. 2 workspaces on Starter, 5 on Growth and 15 on Business, each with its own knowledge base.
- A bill that cannot surprise you. A flat monthly price, no per-seat fees, and an allowance that stops at the cap instead of billing extra.
- Plugs into AI tools. Each workspace can run an MCP server so Claude Desktop, Cursor or ChatGPT can search the same knowledge.
- Handles modern websites. The crawler renders JavaScript-heavy React and Vue pages, so single-page apps index with their real text.
Coming soon
These features are built and switching on in stages.
- Photo and voice-note answers on WhatsApp Rolling out
- On-screen "Show me" guidance Rolling out
- Catalog-only product recommendations Rolling out
- WooCommerce order changes Rolling out
- Voice calls, Messenger and Instagram Early access
The What is AskVault page describes each one.