Why does AskVault bill on MB instead of messages?

Predictability. MB is stable, it aligns with content (bot intelligence) rather than traffic volume. Message volume varies unpredictably; MB doesn't. Each plan also has a monthly message-credit allowance, which is a second cap; extra credits are sold as top-up packs on Starter and above.

What happens when I hit my AskVault message limit?

You get an in-app banner at 70%, 90%, and 100% of your monthly allowance. On Starter and above you can buy a top-up pack or upgrade; on Free, upgrade or wait for the monthly reset. There is no per-message overage billing.

Pricing breakdown

Written by Joseph Russo, Principal Architect, Networks and Tech, AskVault · Reviewed by Allison Chan

Last updated: October 24, 2026 · 6 min read

Plans at a glance

The table below lists price, messages, content cap, channels, team seats, and workspaces per plan.

Plan	Price (excl. tax)	Messages/mo	Content	Channels	Team	Workspaces
Free	$0	50	5 MB	Widget, shared chat page	1	1
Starter	$39/mo	2,000	15 MB	+ REST API	1	2
Growth	$99/mo	6,000	40 MB	+ WhatsApp, Telegram, Slack, Discord, SMS, Email Assistant, Make	4	5
Business	$249/mo	15,000	100 MB	+ Voice Agent (early access; voice minutes sold separately)	10	15
Enterprise	Custom	40,000 (custom)	2 GB	Same as Business	Set in your contract	Unlimited

Prices are in USD and exclude tax. Billed in USD through Dodo Payments, our merchant of record, which handles global tax and compliance; any tax that applies where you are is calculated at checkout. Checkout is a hosted redirect and works the same in every country.

What each plan meters

Each AskVault plan has a price and two allowances: a monthly message-credit allowance and an indexed-content cap in MB. Top-up packs are sold separately.

Why this matters:

Predictable. The message allowance is a hard cap, and you get alerts at 70%, 90% and 100% of your messages. The content cap applies to crawled and manually added web pages.
No surprise charges. No per-message overage and no per-seat fees.

Channels, workspaces and team seats scale by plan tier. There are no per-seat fees and no per-message overage charges.

Message credits

Each plan includes a monthly allowance of message credits. One answer on a standard model uses one credit. Premium models cost more credits per answer (the model picker shows the cost up front), so a workspace that leans on higher-end models uses its allowance faster.

Three metering rules are rolling out behind switches and are not yet on:

Answers that use skills. When your agent runs a skill (for example an order lookup) before it replies, each AI step is charged at the model's per-answer rate. A reply that runs one skill and then answers uses 2 answers' worth of credits; a reply with no skill still uses 1. When your credits run out partway through, the agent stops before the next step. If none of the reply had been shown yet, no credits are taken for it; if part of it had, the steps already run stay charged.
Monthly automation limit. Background AI work has a monthly limit on every plan: FAQ and Q&A generation, setup analysis, Copilot, and agent reply suggestions. Paid plans will stop at that limit the same way Free does, rather than carrying on past it. The limit resets each month, and upgrading raises it.
One Free allowance per inbox. Free accounts that sign up with variants of one email inbox share one Free allowance. That covers name+tag@ addresses, and dotted Gmail addresses. The allowance stays with the earliest verified account. The other Free accounts start with 0 credits and can upgrade to a paid plan.

You get a friendly heads-up at 70%, 90%, and 100% of your monthly messages. At the cap you can upgrade, or buy a top-up pack on Starter and above; we don't silently cut you off, and there's no per-message overage billing.

What "indexed content" means

The MB count covers:

Crawled URLs. Each page's extracted text contributes to the count.
Web pages you add by URL.

Not counted toward the MB cap:

Uploaded files (PDF, DOCX, TXT, MD, CSV).
Snippets and Q&A pairs you've created.
Integration-sourced content (Notion, GitHub, Confluence, etc.).
Conversations. Customer chats are stored separately.
Audit logs. Compliance data.
Backups. Internal use only.

Track current usage in the usage meter.

Why content-based billing

Three reasons we picked this:

Content is the moat. What makes your bot useful is the indexed knowledge.
Easy to optimize. Delete what's not used; index what is.
No surprise. Per-message billing punishes high-engagement bots; per-seat billing punishes growing teams.

Quotas per plan

Beyond the MB cap, each plan has additional caps:

Free. $0, no time limit. 50 messages/month. Widget plus shared chat page. 1 team member. 1 workspace.

Starter. 2,000 messages/month. Adds the REST API. 1 team member. 2 workspaces.

Growth. 6,000 messages/month. Adds WhatsApp, Telegram, Slack, Discord, SMS, the Email Assistant and Make. WhatsApp needs your own WhatsApp Business account and SMS needs your own Twilio account. 4 team members. 5 workspaces.

Business. 15,000 messages/month. Adds the Voice Agent, which is in early access; voice minutes are sold separately. 10 team members. 15 workspaces.

Enterprise. Custom message volume (40,000/month floor). The same channels as Business. Team seats are set in your contract. Unlimited workspaces.

A message is one bot response. Each response uses at least one message credit, and premium models use more, so a conversation with 10 bot replies uses at least 10 credits.

Channels per plan

Channel access is gated by plan tier. The table below shows which channels each plan includes.

Channel	Free	Starter	Growth	Business	Enterprise
Widget	Yes	Yes	Yes	Yes	Yes
Shared chat page	Yes	Yes	Yes	Yes	Yes
REST API	No	Yes	Yes	Yes	Yes
WhatsApp (your own WhatsApp Business account)	No	No	Yes	Yes	Yes
Telegram	No	No	Yes	Yes	Yes
Slack	No	No	Yes	Yes	Yes
Discord	No	No	Yes	Yes	Yes
SMS (your own Twilio account)	No	No	Yes	Yes	Yes
Email Assistant	No	No	Yes	Yes	Yes
Make	No	No	Yes	Yes	Yes
Voice Agent, early access (voice minutes sold separately)	No	No	No	Yes	Yes

WhatsApp and SMS connect through accounts you own: WhatsApp through your WhatsApp Business account on Meta, SMS through your Twilio account. Meta and Twilio bill you directly for their messaging fees.

Make connects through an outbound webhook, which is a Growth feature.

Voice Agent is in early access and not switched on for every account yet. When it is on, it is part of Business and Enterprise, but no plan includes voice minutes. Calls need a prepaid voice-minute pack, billed separately from message credits.

Zapier and Intercom are not currently available to connect, so no plan lists them.

Skills per plan

The built-in skills:

Free. knowledge_search, collect_lead.
Starter. Adds sentiment_router, and ticketing_router, which creates no Zendesk tickets today because Zendesk can't be connected for this.
Growth. Adds escalate_to_human, sdr_lead_qualifier, demo_scheduler, wismo_order_status, wc_order_status, and cart_recovery, which is listed but does not work yet because cart lookup is not connected.
Business. Adds discount_negotiator, subscription_manager, custom_webhook.
Enterprise. All plus custom skills.

See skills overview for what each does.

Team seats

Per plan:

Free, Starter. 1 seat (just you).
Growth. 4 seats.
Business. 10 seats.
Enterprise. Set in your contract.

Note: AskVault doesn't charge per-seat. Adding teammates doesn't add cost; it just consumes your plan's seat cap.

Workspaces

Multiple workspaces let you separate environments or brands:

Free. 1 workspace.
Starter. 2 workspaces.
Growth. 5 workspaces.
Business. 15 workspaces.
Enterprise. Unlimited.

Each workspace has its own knowledge, channels, and analytics. Useful for:

Multi-brand operators.
Production vs staging.
Per-team workspaces in larger orgs.

Annual prepay discount

Pay 12 months upfront at 10 times the monthly price (2 months free, about 17% off). Annual locks your rate; mid-cycle plan changes prorate.

What's not included

Some features are add-ons, Enterprise-only, or not yet available:

SSO/SAML. Not yet available: on the roadmap, no committed date. Contact sales if this is a blocker for your evaluation.
Dedicated infrastructure. Not offered on any plan. AskVault runs multi-tenant on every plan.
Signed DPA. Standard form on Growth and Business, on request for Starter, customizable on Enterprise. See the DPA page.
Customer-managed encryption keys or your own model keys. Not offered on any plan.

Contact sales for the full Enterprise feature list.

Comparison vs competitors

How AskVault's content and message allowances line up against similar plans, month-to-month (Chatbase figures checked 2026-10-21; SiteGPT figures checked 2026-10-21):

Platform	Plan	Price	Content	Messages
AskVault	Growth	$99/mo	40 MB	6,000
Chatbase	Pro	$500/mo	40 MB	15,000 credits
SiteGPT	Growth	$129/mo	10,000 pages, about 25 MB of text	10,000

SiteGPT counts pages, not megabytes; the 25 MB figure is our arithmetic, using the 2,500-character page that SiteGPT's pricing page describes. SiteGPT's messages are on its lighter model. Both competitors include more messages at these tiers.

AskVault's advantages are price per tier, several workspaces on every paid plan and branding removal from Growth. See:

How to estimate the right plan

Three questions:

How much content do you have?
- Under 5 MB → Free.
- 5 to 15 MB → Starter.
- 15 to 40 MB → Growth.
- 40 to 100 MB → Business.
- Over 100 MB → Enterprise.
Which channels?
- Widget and shared chat page → Free or Starter (Starter adds the REST API).
- WhatsApp, Slack, Email Assistant, Make → Growth.
- Voice Agent (early access) → Business, plus a voice-minute pack.
How many monthly messages?
- Under 50 → Free.
- Under 2,000 → Starter.
- Under 6,000 → Growth.
- Under 15,000 → Business.
- More → Enterprise.

Pick the highest tier among your three answers.

Refund policy

Monthly plans. Non-refundable. Cancel any time to stop the next renewal.
Annual plans. Non-refundable. Cancel any time to stop the next annual renewal.
Add-ons. Non-refundable once provisioned.
Exceptional circumstances. Billing errors on our part, duplicate or unauthorised charges, outages of more than 36 hours in a month, or a material defect we cannot fix: contact us within 30 days of the charge. Any refund is at our discretion.

There is no refund window and no self-serve refund. Email [email protected] from your account email with your receipt or invoice number. Refunds, when granted, go to your original payment method. Full policy: Refund policy.

Sample customer journey

How a typical SaaS team grows through plans:

Week 1: Free plan.

Validating the bot's quality on your own content before you pay.
5 MB of content. Widget plus shared page.
About 50 messages per month.

Month 3: Upgrade to Starter.

Hit the 5 MB cap.
Bumping to 15 MB.
Adding REST API for product integration.

Month 6: Upgrade to Growth.

Hit 15 MB cap.
Adding WhatsApp and Slack channels.
Team grew to 4 support agents.

Month 12: Upgrade to Business.

Hit 40 MB cap.
Adding voice channel.
Team grew to 8.
Need 15,000 messages per month.

Month 24+: Move to Enterprise.

Hit 100 MB cap.
Need a customized DPA or custom contract terms.

Enterprise is for content libraries above 100 MB or for contract terms the self-serve plans do not offer.

New accounts start on the Free plan, with no credit card and no time limit. It includes $0 pricing, 50 messages/month, 5 MB of content, and the widget plus shared chat page. A Free workspace with no conversations for 21 days is paused, and it can be removed after 30 idle days. Upgrade to a paid plan any time.

Add-ons and roadmap

Message credit top-ups, available now. Hit your monthly allowance early? On Starter and above, buy a one-time top-up pack from the Billing page. Top-up credits don't expire within the billing cycle.

On the roadmap:

Custom plan tier. Fixed tiers today. Custom combinations (for example Growth plus Voice) are being evaluated.
Annual custom pricing. Enterprise annual quotes with volume discounts above the standard floor. Contact sales.

FAQ

Why MB instead of messages for billing?

Predictability. MB is stable. Message volume varies unpredictably with traffic. We bill on the dimension that aligns with value (content = bot intelligence) and doesn't punish customer growth. Monthly message credits are a second, separate cap, with top-up packs on Starter and above.

Can I switch plans anytime?

Yes for upgrades (immediate, prorated).

What happens when I hit my message limit?

You get an in-app banner (and an alert at 70% and 90% along the way). On Starter and above, buy a top-up pack or upgrade to keep going; on Free, upgrade or wait for the monthly reset. There's no per-message overage billing.

Is there a free tier with no time limit?

Yes. The Free plan ($0) has no time limit: 50 messages per month, 5 MB, widget plus shared chat page, no credit card required. A Free workspace with no conversations for 21 days is paused, and it can be removed after 30 idle days.

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