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Delete your account

Written by Joseph Russo, Principal Architect, Networks and Tech, AskVault · Reviewed by Allison Chan
Last updated: · 3 min read

Before deleting

Three things to handle first:

  1. Export what you want to keep. Download leads from the Leads page. The activity log export is rolling out. There is no single full-account export.
  2. Pause any active integrations pointing at AskVault from your side.
  3. Know that your subscription ends. Deleting your account cancels any paid subscription immediately, and no refund is issued for the rest of the current billing period.

How to delete

5 minutes:

  1. Check your plan. Deleting your account cancels any paid subscription immediately, with no refund. If you want a different end date, cancel in Settings > Billing & Plan first.
  2. Open Settings > Password & Security > Delete account.
  3. Type your account email to confirm (and your password, if your account has one).
  4. Click Delete account.

Within 30 seconds:

  • Login disabled.
  • All workspaces and their data permanently deleted: documents, conversations, embeddings, and vector data.

This is permanent: there is no recovery window

Deletion is immediate, not staged:

  • No soft-delete period. Your account and workspace data are deleted in the same request you confirm.
  • Not recoverable. There is no restore process, no support-assisted undo, once you've confirmed.
  • Backups held by our database provider expire on the provider's schedule. They exist only for disaster recovery and cannot be used to reactivate your account.

What's preserved (briefly)

Some data persists longer for legal compliance:

  • Billing records. 7 years for tax law.
  • Audit logs. Retention per plan.
  • Compliance evidence. As required.

GDPR Right to Erasure overrides most retention; request explicitly and we coordinate.

Linked accounts

What happens to:

  • Google OAuth link. Removed; your Google account unaffected.
  • External integrations. Tokens we hold for connected services are deleted from AskVault. Revoke AskVault's access in those services too if you want it gone on their side. Upstream services (Stripe, HubSpot and others) keep their own records.
  • Widget tokens. Deleted with your workspaces, so embedded widgets stop working. Remove the snippet from your site.

Data export before delete

Recommended:

There is no one-click export of a whole account. Before you delete, download what you need:

  1. Leads. Export them as CSV from the Leads page (Growth and above).
  2. Activity log. An export is rolling out and may not be on for your account yet. See Activity log.
  3. A customer's own data. A per-person data export is rolling out and may not be on for your account yet. Until then, contact support to answer a data request.

Save these files locally. Once the account is deleted they cannot be recovered.

Multi-account

If you have multiple AskVault accounts (rare):

  • Delete each separately.
  • Each has its own data and billing.

If you change your mind

There's no recovery once you've confirmed deletion: the safe point to back out is before you type your account email. If you haven't confirmed yet, just close the dialog; nothing is deleted until you type your account email and click Delete account. Afterward, the only option is signing up fresh with a new account.

Limits

  • Recovery window. None: deletion is immediate and permanent.
  • Backup retention. Set by the database provider, disaster recovery only (not user-restorable).
  • Confirmation. Your exact account email (plus your password, if your account has one).

Common pitfalls

Forgot to export. No data recovery after deletion: it's immediate and permanent. Always export first.

Surprised by the subscription. Deleting your account cancels a paid subscription immediately and issues no refund. Decide before you confirm.

Customer data unhandled. End-customer GDPR requests must complete before workspace delete.

FAQ

Will deleting cancel my subscription?

Yes. Deleting your account cancels a paid subscription immediately: you are not charged again, and no refund is issued for the rest of the current billing period. If the cancellation cannot be confirmed with the payment provider, your account is not deleted and you are asked to try again.

Can I just disable login temporarily?

Not via Danger Zone. There is no account-pause feature, so use a strong, unique password. Full deletion is the path.

Will deletion delete my Google account?

No. Only AskVault. Google account unaffected.

Can I recover my account after deleting it?

No. Deletion is immediate and permanent: there's no soft-delete period and no restore process. Export your data before you confirm.

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