AI support agent for SaaS support teams - deflect, then hand off
Built for the team that lives in the inbox
Small support teams answer the same questions all day. A lead with 2 to 10 users on the team spends the shift on setup, billing and "how do I" questions while the tricky tickets wait. AskVault splits that work: the agent answers what your documentation already covers, and your team gets the conversations that need judgment, with the history attached.
What the AI answers
The agent answers from your help center, product docs, changelog and PDFs, in the customer's language, with a link to the page it used. On Growth, 5 workspaces let you keep separate products apart. When your docs do not cover a question, it says so rather than inventing an answer, and the question shows up in AI Insights so you can close the gap with a Q&A pair.
Every answer is scored for groundedness. On Growth and up, weak answers are flagged into a Needs Review queue so someone on the team can check them.
What your team gets
Growth+- One inbox for every channel. Website chat, the hosted page, WhatsApp, Slack, Telegram, Discord, SMS and email land in the same live chat inbox.
- Clean handoff. The escalate-to-human skill passes the conversation to a person, who claims it and replies on the same channel.
- Everyday tools. Macros, SLA policies, internal notes, tags, saved views, bulk actions and CSAT surveys.
- Know who is asking. Identity verification tells the agent which signed-in customer it is talking to.
- Your docs in your editor. Each workspace can run an MCP server, so engineers can search the same knowledge from Claude Desktop or Cursor.
Coming next for support teams
- AI draft replies Rolling out. Suggested answers in the inbox, grounded in your docs and never sent without an agent.
- "Want me to check with a human?" Rolling out. When the AI is unsure, it offers a handoff instead of a shaky answer.
- Custom ticket fields Rolling out. Your own fields on each conversation.
- On-screen guidance Rolling out. "Show me" highlights the buttons a customer needs to click in your app, step by step.
Pricing without seat math
Seats are included in the plan.
| Plan | Price | Seats | Messages a month | Workspaces |
|---|---|---|---|---|
| Growth | $99/mo | 4 | 6,000 | 5 |
| Business | $249/mo | 10 | 15,000 | 15 |
There are no per-seat or per-resolution charges, and the allowance is a hard cap. Growth also carries 40 MB of indexed content and Business 100 MB. Prices exclude tax. See why there is no per-seat pricing and the pricing breakdown.
Where a bigger help desk still fits
Some teams should keep their help desk.
If your team depends on deep ticket workflows, advanced reporting or enterprise admin controls, a mature help desk such as Intercom may still be the right home, and its AI agent Fin plugs into it. The trade-off is pricing: Fin charges per outcome on top of seats. See AskVault vs Intercom Fin.
Getting started
- Create a free account and crawl your help center. See get started.
- Test the questions your team answers most in the chat playground.
- On Growth, turn on the live chat inbox and invite your team under team management.
- Add the widget to your app and docs, then connect Slack or email.
FAQ
Does AskVault replace our help desk?
For many small teams, yes. Teams that rely on deep ticketing or reporting may keep their help desk.
How many agents can use it?
Growth includes 4 seats and Business 10, with no per-seat fees.
Can the AI answer in other languages?
Yes. It detects the language of each message and answers in it, unless you set a fixed workspace language.