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Login and signup

Written by Joseph Russo, Principal Architect, Networks and Tech, AskVault · Reviewed by Allison Chan
Last updated: · 3 min read

Signup flow

Three required fields, no credit card:

  1. Visit askvault.co/signup.
  2. Enter your work email. Personal Gmail/Yahoo accounts allowed but rate-limited.
  3. Enter a password. Minimum 8 characters.
  4. Click Sign Up.
  5. Check your email for the verification link. Click it within 24 hours.
  6. Verified. You're redirected to the onboarding flow.

The whole flow takes a minute or two, including checking your email.

What you get on day 1

Every new signup starts on the Free plan. It has no time limit.

  • Free plan. 50 messages per month, 1 workspace, up to 5 MB of indexed content, 1 team member.
  • No credit card. Upgrade to a paid plan any time for more messages, content and channels. See pricing for what each paid tier unlocks.
  • Web widget only. The Free plan deploys to the web widget and shared chat page; WhatsApp, Slack, Telegram, and other channels require a paid plan.
  • Built-in onboarding wizard. Crawl your site, generate Brand DNA, ship a widget in 5 minutes.

The Free plan has no time limit. See how the Free plan works for what happens to an unused workspace.

Login flow

Two paths:

Email and password.

  1. Visit askvault.co/login.
  2. Enter email and password.
  3. Click Log In.
  4. Redirected to your default workspace dashboard.

Google OAuth.

  1. Click "Continue with Google".
  2. Pick the account.
  3. Redirected to dashboard. See Google OAuth setup for details.

If you signed up with email and password, you can't log in via Google to the same account until the two are linked. Settings has no linking panel, so contact [email protected].

Session and token behavior

After login:

  • Access token lives 15 minutes. Used on every API call.
  • Refresh token lives 7 days. Auto-refreshes the access token in the background; after 7 days you're prompted to log in again.
  • Multi-device login allowed.

Sessions are scoped per device. Revoke under Account Settings > Active Sessions.

Password requirements

  • Length. 8 characters minimum.

We don't enforce arbitrary rotation (research shows forced rotations weaken passwords by encouraging predictable suffixes). We recommend a long, unique password (a password manager makes this easy) even though we don't require special characters.

Email verification

After signup, a verification email fires within 30 seconds. The link expires in 24 hours.

Unverified accounts have limits:

  • Can't index more than 5 MB of content.
  • Can't deploy to channels other than the widget.
  • Can't invite team members.

Resend the verification email with the Resend verification email button in the banner at the top of the dashboard. See email verification details.

Password reset

Three steps:

  1. Click "Forgot password?" on the login screen.
  2. Enter your email. We send a reset link if the account exists. (Same response if not, to avoid leaking which emails are registered.)
  3. Click the link, set a new password. Link expires in 60 minutes.

See password reset details.

Common pitfalls

"Email already in use" error. You may have signed up before and forgotten. Try password reset.

Verification email not arriving. Check spam. If still missing, change your email under Account Settings or contact support; we'll re-send manually.

Locked out after 5 failed login attempts. 15-minute cooldown. Use password reset to bypass.

Can't log in via Google after email and password signup. Link the accounts under Account Settings, or vice versa.

FAQ

Do I need a credit card to start?

No. Signup starts you on the Free plan without payment info. Upgrade to a paid plan any time to raise the message, workspace, and content limits. A Free workspace with no conversations for 21 days is paused, and it can be removed after 30 idle days.

Can I change my email after signup?

Yes. Under Account Settings > Email, request a change. New email gets a verification link.

What if I forget my password?

Use the password reset flow on the login screen. Link expires in 60 minutes.

Can two team members share one login?

Technically yes, but use team invites instead. Shared logins break audit trails and lock out one user when the other is logged in elsewhere.

How do I delete my account?

See account deletion. Deletion is immediate and cannot be undone, and it does not cancel a paid subscription, so cancel that first.

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