Zendesk integration use cases
Answer from your Help Center articles
Import your published Help Center articles with your Zendesk email and an API token. Your agent answers from them like any other knowledge source. It's a one-time import, not a live sync: run it again when your articles change. Steps and limits: How to connect Zendesk to AskVault and Ingest knowledge from Zendesk.
Hand conversations to a person
When your agent can't help, it can hand the conversation to your team in AskVault's Live Chat inbox with the escalate_to_human skill. The conversation stays in AskVault; it doesn't become a Zendesk ticket.
Not available today
- Creating Zendesk tickets from AskVault conversations, including routing them to Zendesk groups by intent. The ticketing_router skill needs a Zendesk connection that AskVault can't make today.
- Syncing replies or ticket status between Zendesk and AskVault.
- Connecting with OAuth ("Sign in with Zendesk").