AI customer service for online stores - Shopify and WooCommerce
The questions that eat a store owner's day
Most store inboxes are the same ten questions on repeat. Where is my order? Do you ship to Canada? Does this run small? Can I return a sale item? None of them are hard, but each one interrupts whatever you were doing, and the ones that arrive at midnight wait until morning while the shopper buys somewhere else.
AskVault answers those questions from your own store content, around the clock, and passes the rest to you.
What the agent handles
- Product questions. Sizes, materials, compatibility and care, from your product pages and size guides. AskVault picks up the public product catalog when it crawls a Shopify or WooCommerce store.
- Policies. Shipping zones and times, return windows, exchanges and warranties, each answer linked to the policy page.
- Order status. "Where is my order?" answered live from Shopify or WooCommerce with read-only access. Growth+
- Product search and cart help for Shopify. The agent searches your live catalog, shows product cards with current prices, and can add an item to the shopper's cart. Turn the skills on from the Skills page. Growth+
- Hand-offs. When a shopper wants a person, or the question is outside your content, the conversation lands in a live chat inbox with the full history. Growth+
- Leads. Capture a shopper's email when they ask about restocks or wholesale with the collect-lead skill.
The same agent on WhatsApp
Plenty of shoppers would rather message than use a website chat. On Growth and up, connect your WhatsApp Business number and the same agent answers there with the same knowledge, while every conversation lands in one inbox. Meta bills its WhatsApp message fees to you directly; AskVault adds no surcharge. See WhatsApp setup.
Answers that do not make things up
A wrong answer about a return window or a delivery date costs more than no answer. AskVault is built around that:
- It answers only from your indexed pages and catalog, and shows the page each answer came from.
- When your content does not cover a question, it says so and logs the gap for you in AI Insights.
- Every answer is scored for groundedness, and weak ones are flagged for review on Growth and up.
Stock and prices are as of your last sync, not live, so for stock-critical questions the agent links to the product page.
Coming next for stores
- Photo and voice-note answers on WhatsApp Rolling out. A shopper sends a photo of a part or a voice note; the agent reads the part code, finds the exact product and replies with a Buy now button.
- Catalog-only product recommendations Rolling out. Suggestions drawn only from products you actually sell.
- Order changes for WooCommerce Rolling out. Same-country address fixes and cancel-with-refund, always after the shopper confirms.
Set it up in an afternoon
- Create a free account and paste your store URL. Pages become answerable as they are indexed. See get started.
- Add the widget: Shopify guide or WordPress and WooCommerce guide.
- On Growth, connect Shopify or WooCommerce and turn on order status.
- Add a cart-page nudge with a proactive rule, then watch which questions come in.
What it costs
One flat monthly price, starting free.
| Plan | Price | Messages a month | Content | Best for |
|---|---|---|---|---|
| Free | $0 | 50 | 5 MB | Trying it on your real store |
| Starter | $39/mo | 2,000 | 15 MB | A small store, website chat only |
| Growth | $99/mo | 6,000 | 40 MB | Order status, WhatsApp, live chat handoff |
| Business | $249/mo | 15,000 | 100 MB | Several stores or brands (15 workspaces) |
Prices exclude tax. There are no per-seat fees, and the allowance is a hard cap, so a busy sale weekend cannot produce a surprise bill. Details: pricing breakdown.
How it compares
Store owners often weigh AskVault against Chatbase, Tidio and Intercom Fin. The sourced comparisons are on AskVault vs Chatbase, AskVault vs Intercom Fin and the comparisons hub.
FAQ
Do I need to build conversation flows?
No. The agent learns from your store pages; there is nothing to design.
Can it answer order-status questions?
Yes, on Growth and up, through a read-only Shopify or WooCommerce connection.
Does it work on WhatsApp?
Yes, on Growth and up, with your own WhatsApp Business number.