The cart_recovery skill
What the skill does
cart_recovery is one of the skills built into AskVault: a tool the assistant can use during a conversation the shopper has already started. When they raise a concern such as the shipping cost, it can offer a concession you've written a policy for: free shipping, a longer returns window, or 5% off. Without a written policy on file, the assistant declines to offer anything.
It does not watch the page, does not message visitors on its own, and does not send abandoned-cart emails or WhatsApp messages.
Shopify only, Growth and above (Growth includes 5 workspaces). Growth+ It is off by default; enable it under Automation > Skills.
Current limitation
The Shopify cart lookup the skill depends on is not wired yet, so today the skill returns a configuration error instead of an offer. The Shopify setup guide tracks the same limitation. Until it ships, don't plan a campaign around this skill.
Opening the chat on your cart page
To open the chat on your cart page, use a Proactive rule (Automation > Proactive in the dashboard) on your cart URL. The rule opens the chat with a message you write, such as a question about sizing, shipping or returns, and the assistant answers from your own policies. It doesn't read the cart or follow up after the shopper leaves. A time-based rule (for example, after 30 seconds on the page) fires on whichever page the visitor is on; it is not combined with a URL match.