Status page and incident communication
Where to find incident status
There is no public status page today. For incident status, email [email protected].
Incident detection and communication run through the process in Incident response.
SLA reference
Per-plan uptime targets:
- Free. Best effort. No SLA.
- Starter, Growth, Business. 99.5% target.
- Enterprise. Custom, negotiated per contract.
See SLA per plan for full details and how downtime is defined.
FAQ
Can I get SLA credits?
No. Self-serve plans carry no service credits. A sustained outage of more than 36 hours in a single month may be eligible for a refund under the Refund policy; any other SLA remedy is available only by Enterprise contract.